FAQ
Short answers to common questions.
Are suggestions while typing billed?
No. Suggestions are never billed. Only searches are counted: a /v1/search call for the first page of results. Pages 2 and later are free. See Plans and billing.
Can I try SeekGist before I pay?
Yes. Search the live demo on the home page, or book a demo and we show SeekGist on a copy of your catalog. 14-day free trial, no card. It starts with your first live search. Before that you can set up your catalog and test searches. See Plans and billing.
What happens to my store if SeekGist is slow or down?
Your store keeps working. Every connector waits at most 300 ms. On a timeout or any error, the store's own search serves that request. See Store fallback and the status page.
Do you store my shoppers' personal data?
Not by default. Recent searches stay only in the shopper's browser. Search logs keep the search text with emails and phone numbers masked, and a hashed session id: no names, emails, addresses or IP addresses. See Security and your data.
Which languages are supported?
Arabic and English are first-class, including Arabizi, dialect words and mixed Arabic-English queries. The design allows more languages (for example French or Turkish) later without changes to your data.
How good is the search?
On our public demo catalog of 1981 made-up products, SeekGist scores 0.927 nDCG@10 (1 is perfect), and 2.5% of the test queries find nothing. These numbers come from eval/report.md (run of commit d772f92). Results on your own catalog depend on your data: book a demo and we run your shoppers' searches on a copy of your catalog. See the Arabic search guide.
How fast is search?
Our targets for the server-side p95 (95% of requests are faster) are under 50 ms for suggestions and under 100 ms for search. We will publish measured numbers from production servers, from monitoring, after launch.
Will SeekGist overwrite my own Arabic product names?
No. Catalog translation marks every text it writes as automatically translated. If a person has written or edited a text, SeekGist never changes it, in SeekGist or in your store. You can review translations, with a diff, before they go live. See Catalog translation.
Is there a shopping assistant?
Coming soon. A shopping assistant that answers shopper questions, compares products and suggests items is not available yet. Today SeekGist gives you search, suggestions, recommendations and catalog translation.
Which store platforms work with SeekGist?
OpenCart (2.x, 3.x, 4.x), WooCommerce, Magento 2, Shopify, Salla and Zid, plus a REST API, SDKs for JavaScript, PHP and Python, and a search widget for any site. The Shopify, Salla and Zid apps are not in their app stores yet. See the quick starts.
How do I keep my products up to date?
On OpenCart, WooCommerce and Magento the module does it: keep its cron job running. On your own store, send every change with POST /v1/products/batch and run a full sync once a day. If the sync stops for more than 26 hours, we email you and show a warning in the dashboard. See Keep products in sync.
Can I add my own synonyms and rules?
Yes. In the dashboard you can edit synonyms, import and export them, and approve synonyms that SeekGist suggests from searches that found nothing. Rules let you pin, boost, bury or hide products, redirect a search to a page, or show a banner.
Can I get my data out, or delete it?
Yes. Settings > Your data has Export all data and Delete store. Both run as jobs, and both are in the API too. See Security and your data.
How do I contact support?
Email [email protected]. Email support is in every plan; faster channels come with higher plans. Quote the request_id from an error answer when you write to us.